1. Grievance Officer
As required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Grievance Officer
Chekka Uma Sankara Manikanta
Director & Chief Executive Officer, DigiCByte Technologies (OPC) Private Limited
- Phone
- +91 89192 53377
- Postal address
- C/o Kokkiralasuripandu, Opp. Sri Krishna Temple Street, Lane 1, Anakoderu, West Godavari District, Andhra Pradesh – 534208, India
2. How to raise a complaint
Send an email or call. Please include:
- Your name and registered mobile number.
- What happened, with dates.
- Any reference numbers — UTR, withdrawal request, task name — and screenshots.
- What you would like us to do.
3. Our timelines
- Acknowledgement: within 24 hours of receiving your complaint.
- Resolution: within 15 days of receiving the complaint.
- Requests to remove unlawful content or report impersonation: acted on as quickly as the law requires.
4. If you are not satisfied
- National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.
- Consumer commissions: file a complaint online at edaakhil.nic.in.
- Personal data complaints: the Data Protection Board of India, after first contacting our Grievance Officer.
- Online fraud: call the cyber crime helpline 1930 or report at cybercrime.gov.in.
5. Company details
- Legal name
- DigiCByte Technologies (OPC) Private Limited
- CIN
- U72900AP2022OPC123727
- GSTIN
- 37AAQCM5043G1Z8
- Registered office
- C/o Kokkiralasuripandu, Opp. Sri Krishna Temple Street, Lane 1, Anakoderu, West Godavari District, Andhra Pradesh – 534208, India
- Website
- marketing.digicbyte.com