DigiSangam
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Refund and Cancellation Policy

When the DigiSangam joining fee is refunded, when it is not, how to ask for a refund, and how withdrawals and points are handled.

Last updated:

In short

  • The joining fee is not refunded after your account is activated.
  • If we received your money but did not activate your account, you get a full refund.
  • If you paid twice or paid extra, the extra amount is refunded.
  • Ask within 30 days of payment. Refunds go back to the same UPI or bank account.

This summary helps you understand the page. The full text below is what applies.

1. The joining fee

The joining fee is a one-time payment made by UPI to the payment account shown in the app. The amount is shown before you pay. After you enter the UTR, our team checks the payment and activates your account.

2. When you get a full refund

  • We received your payment but did not activate your account — for example, because the amount or details did not match, or your account could not be approved.
  • Your account is still not activated 15 days after you submitted a valid UTR, and you ask to cancel.
  • You paid more than once, or paid more than the fee. Only the extra amount is refunded in this case.

3. When the fee is not refunded

  • After your account has been activated.
  • If your account is blocked or closed because you broke our Terms and Conditions.
  • If you paid to a number or account that is not the payment account shown in the app. Please report such cases to us and to the police (cyber crime helpline 1930).

4. How to ask for a refund

Within 30 days of your payment, write to our Grievance Officer with:

  • Your registered mobile number and name.
  • The UTR and date of payment.
  • A screenshot of the payment from your UPI app.
  • The reason for the refund.

Grievance Officer

Chekka Uma Sankara Manikanta

Director & Chief Executive Officer, DigiCByte Technologies (OPC) Private Limited

Postal address
C/o Kokkiralasuripandu, Opp. Sri Krishna Temple Street, Lane 1, Anakoderu, West Godavari District, Andhra Pradesh – 534208, India

6. Withdrawals from your wallet

  • A withdrawal marked as paid cannot be cancelled.
  • If the money has not reached you within 7 days of being marked paid, tell us with your request details and we will check with the bank.
  • If you entered a wrong UPI ID in your profile, we will try to help, but we cannot promise to recover the money.

7. Points and rewards

Points and rewards are not refundable and have no cash value until they are credited to your wallet as money. Rewards reversed for breaking our terms are not paid.

8. Purchases from businesses

If you or a customer you referred buys something from a business owner, any refund, return or cancellation for that purchase follows that business's own policy. We do not sell those products or services.

9. Closing your account

You can ask to close your account at any time. The joining fee is not refunded after activation. If your wallet balance is at or above the withdrawal minimum, it will be paid to your UPI ID after our checks. See our Terms and Conditions.